Leavens Volkswagen

If you are thinking of using this dealership, I would strongly suggest against it. I have never run into such bad customer service anywhere, even with companies whom have been notorious for having horrible customer service incidents. After having a repetitive intermittent issue finally seen by one of their service techs, I was told they would finally replace the radio/bluetooth car connect (something which I was told the last time I brought it in, if I can have them inspect it while the problem was happening, they could then replace the unit, and get me on my way). Well the radio finally arrived, and the day came to get it fixed. I brought my car in for the scheduled appointment at 9, for something I was told should only take and about an hour and a half, maybe 2 hours at the most. That’s fine, I scheduled my day for everything later in the afternoon to accommodate this. Come noon, I decide to call in as I have not heard anything back from their service team on the status of the repair. I get some an