Newmar Window Manufacturing Inc

--Window lock didn't work/service guy never showed up....-- As the title suggests, Newmar Windows installed our windows and the locking mechanism wasn't working, so the window would close properly and seal (in the winter...). Someone from Newmar chose the time for the service repair - a 3 HOUR time frame. I even foolishly waited an extra hour just in case they were running late. Nobody showed.... Even worse, nobody called or otherwise acknowledged the situation. I called towards the end of the next day to let them know and got Eileen, who was extremely unapologetic and defensive ("Well what do you want me to do about it?" etc) after politely explaining the situation. Hard to imagine you would even have to explain what the problem is with that situation and that it's generally disrespectful of someone's time to leave them wait. Newmar Windows has something to learn about customer service - in fact...I think they could start right at the very beginning.... Would NOT recommend them. Good luck!